Refund policy
At Zjani, we take pride in the quality and craftsmanship of our products. We are committed to providing our customers with products that meet our standards and expectations. To ensure fairness and transparency, we have established the following return and refund guidelines.
1. Return Window
We offer a 30-day return policy.
You have 30 days after receiving your item to request a return if your order meets the eligibility requirements outlined below.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With original tags attached
- In its original packaging
Returns are accepted only under the following circumstances:
Defective or Damaged Items
The product arrived with a manufacturing defect or was damaged during delivery.
Incorrect Item Received
You received a product, color, or item different from what you originally ordered.
Note:
As our products are carefully produced and prepared for each customer, we do not accept returns due to change of mind, incorrect product selection, or personal preference.
3. Return Process
To request a return, please contact us at:
Once your return request has been approved, we will provide return instructions and any necessary information required to complete your return.
Important:
Items returned without prior approval will not be accepted.
4. Damaged, Defective, or Incorrect Orders
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
5. Exchanges
If you would like to exchange an item, the fastest way is to return the original item (if eligible) and place a new order after your return has been approved.
6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.
7. Contact Information
For any questions regarding returns or refunds, please contact us:
Green River Cliffs Inc.
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email:
hello@zjani.com
Phone:
+1 213 774 4217
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)